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Do I need a consultation?
Yes, New colour appointments (or anyone we havent seen in 6+ months) can not book in for a colour service until an in salon consultation has taken place. This allows us to have a good chat about what you're wanting to achieve with your hair, talk about any issues or concerns that could prevent your hair goals from coming true and make sure you have an up to date allergy test with the products we use here at The Watt.
You said I need a Chealting & Consultation. What is this and Why?
We strongly recommend a Chelating treatment is carried out before most chemical service's, Especially if you haven’t ent visited us before or if its been a while since we last saw you. This treatment will help to prevent chemical reactions within the hair that could occur during a colour appointment. These reactions can range from hair breakage, snapping, chemical damage, inconsistent colour results etc. This treatment is priced at £35. The Chelating treatment could be carried out by our apprentice at the start of your service.
The best time for this Chelating treatment is during a consultation appointment. The chelating treatment will cleanse your hair of mineral / metal deposits deep within the hair allowing us to fully assess your hair during your consultation appointment and giving you the most accurate advice we possibly can.
I don't want a Chealting at the moment incase I don't want a colour
A Chelating treatment is optional with your consultation. If your stylist assess your hair, and advices that a chelating treatment is necessary to achieve the colour you would like, this could prolong the wait for your colour appointment as it would be an extra appointment needed.
Chelating Treatment as a stand alone service is priced at £35. Booking the chelating and consultation together saves £10 and the consultation is free with an additional ddtional service.
Do I need to bring anything?
You can send any images / video with references over to our Facebook or Instagram ahead of your visit. Don't worry if your forget to do this, just bring them with your on the day on your phone/ tablet/ print out. If you have any allergies we should be aware of or you're on any medication we should know about, please bring this information with you. If you have a puppy, feel free to bring that as well.. 😊
What is an allergy test?
This is a small blob of hair colour that is applied to the inside crease of your arm that will need to remain on your skin for a minimum of 45 min. Your stylist may advice you to remove this with water after you have left the salon.
This will determine if you are allergic to any of the colouring products that will be used on you. This MUST be carried out at least 48hrs before any new chemical service, or if you have coloured your hair yourself between appointments. If you have changed medication or been very unwell, we advice asking for a new allergy test.
You will sign a document to state that this allergy test has been applied & sign again to state there was no reaction on your colour appointment.
NOTE - having a reaction to a colour can be LIFE THREATENING so please be 100% honest with your stylist.
What if I have a reaction?
If you react to an allergy test, this does mean a chemical service can not be performed on you at this moment in time. Your stylist will talk through the next steps with you.
I've had an allergy test before, I don't need one.
If we have not seen you in 6+ months, we would need to see you for a Chelating & consultation service where a fresh allergy test will be applied. This is inline with our manufactures instructions and insurance policies.
All new clients will require an allergy test even if you have had one in the past. This is to make sure you are not allergic to any of the chemicals we will be applying to your hair and scalp. Each salon uses different products, but follows the same procedure. If a salon will colour your hair without following this practice, they are potentially putting your life in danger.
What is a hair sample?
Sometimes, we might require to take a small sample of hair to chemcially process before we can determine if a colour is suitable for your hair. This is a small section of hair that is cut out and processed after your consultation.
We will be in touch with the outcome within the agreed timeframe, but feel free to drop us a message or pop in if you don't hear from us!
What is a booking fee?
A booking fee is a portion of your colour appointment price taken on the day of booking. This usually happens during the consultation. This will be required to secure your future appointment. Check our salon policies for booking information. Note - The £35 service fee for your chelating treatment does NOT come off of your colour service. This is a service fee for the treatment and the consultation.
How much is just a consultation on it's own?
Consultations are priced at £10 per 10min. If additional time is needed, an extra charge will be applied at your appointment. This £10 must be paid in advance to secure your booking is non refundable past 48hrs before the appointment in line with our cancellation policy
Consultations are FREE with any additional service e.g Chelating Treatment / Cut & Blowdry.