This page isn't as jazzy looking as the rest of our website, but that's because it's our salon policies so we've put our professional pants on for you.
Looking for the Consultation FAQ? that's here
First bookings
New clients must set up a client record when they book their first appointment. This will require personal details such as full name, phone number and email address. We will also ask if you are happy to be contacted by The Watt.
For cut appointments, The Watt reserves the right to request a non-refundable fee payable at the time of booking, however this will not always be necessary. This acts as a security for the appointment and will come off the service charge on the day of the cut. Not all stylists offer dry cuts, and in some cases these services will be carried out whilst another clients’ colour is processing. This will not affect the standard of your service.
For colour appointments, a Chelating treatment & / or consultation must always be attended before we will book a full colour service. Check out our consultation FAQ here
We retain the right to turn down a service in any circumstance.
At the point of booking the full colour service at your consultation, a booking fee of £10 per hour of the appointment may be required. This booking fee total will then be taken off the total service cost on the day of the colour appointment. This must be paid via our online payment provider or in cash on your consultation appointment. This booking fee is refundable or transferable with 48+hrs notice prior to your appointment. Notification of any cancellations & amendments must be communicated before this 48+hr window. Cancelations + amendments with less than 48hr notice are non refundable / transferable to a new booking and will be lost.
If you leave your consultation without booking an appointment, and wish to then book in for your service, you may be required to do so by visiting the salon to pay the booking fee, alternatively, payment can be taken online via a payment link.
A stand alone consultation is priced at £10 when not carried out during another appointment, e.g. Chelating treatment / Cut & Blowdry. This service is 15min and if additional time is needed, an additional charge may occur. A non refundable (without 48hrs notice) booking fee of £10 is required to schedule this stand alone consultation appointment and must be paid before confirmation of booking.
Cancellations & Amendments
Things happen – we get it. We’re all human and understand that sometimes there is a need to change or cancel your appointment. We ask that you let us know at your earliest convenience, so that we can offer the appointment to those on our cancellation list. We will always try our very best to accommodate your request to reschedule your appointment, but sometimes there may be a wait, or you may be offered an alternative stylist.
Please provide us with a minimum 48hrs notice for any appointment amendments, if you provide us with less than this, or fail to attend your booked appointment your booking fee will no longer be refundable / transferable to a new booking. We will also require a downpayment on your next appointment. Charges are a % of the booked service and are calculated as follows:
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48+hrs notice, 0% of booked service(s), booking fee transferable to a new appointment / refund.
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48 – 24hrs notice, 50% of booked service(s).
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24 -12hrs notice, 75% of booked service(s).
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12 – 0hrs notice, 75% of booked service(s).
Other bits -
Not happy with your hair colour? Let us know within 7 days and we can get you booked back in for some colour alterations. If you don't contact within 7 days, then there will be charge for this service. You'll need to follow our aftercare advise (including purchasing your products from The Watt) to keep your hair looking the best it can for longer. Unfortunately if this advise is not followed, or the correct products used then there could be a charge if you're not happy with your hair.
As careful as we are, sometimes colour can get somewhere we don't want it to go like clothing or on personal items. We use protective gowns and try our best to avoid this, but sometimes this happens. We advise to keep personal items covered, stored away from the area (we have a coat stand for items) or wearing appropriate clothing for the service ( E.G avoiding white and high necked items if you have a creative colour). The Watt takes no responsibility for damage of personal items and clothing.
We can be contacted via email/Facebook/Messenger/Instagram/and even phone if you have any concerns.
